Refund Policy

  In the past we were able to grant every request for a refund and we did. However due to an increase in fraud this has become much more difficult to do. In the past we granted every request for a refund 100% and still managed to keep refunds at less than 2% of all transactions.

Fraud protection is something that we take very seriously. The transaction processing company that handles every transaction has one of the best fraud protection systems available.  This is not only for your protection but ours as well.

There are some types of fraud that are hard to protect against that affect you as well as the online merchant.

Example #1- ( name withheld ) - Joined as a member and then sent an email only 15 minutes later claiming she had not authorized the transaction - even though the fraud protection network showed that the same computer that was used to Join and then Cancel, was then used again to email us and request a refund saying the original charge was not authorized. She had clearly joined, canceled and requested a refund claiming fraud via email all in 15 minutes all from the same computer. Joining - Canceling and then requesting a refund is called Theft and Fraud.  The Visa-MasterCard Network will catch on, and her next online purchase may be declined.  All merchants have to pay fees for every transaction even refunds and the Visa MasterCard Network knows when you commit fraud. They can and will contact you, us and any processing company that works through the Visa-MasterCard system to request the details when a charge is disputed.

Example #2 (name withheld) - Requested a full refund saying he had never used his membership. Letting a membership renew month after month and then claiming it was not used is irresponsible. People never do that when they get a membership at a gym or any other business, yet feel it is ok to do it online, and expect that we have the ability to cover for those people too irresponsible to manage their own finances and expect us to make up the difference.

We make every possible effort to show exactly what is on the members side before you join and explain exactly what we do and who we are. We are a Legitimate Business and help many, many people achieve very substantial savings every month. However due to a few bad apples every month we have been forced to review each case prior to every refund.

We take very seriously your privacy, security and protection when making purchases online. For this reason we will need assistance from you to provide - the email address used to sign up and the user ID and password that was sent to that email address granting access to the members directory. Remember as a legitimate business we do not have access to a lot of this information ourselves. This is for your protection. We will never ask for -or-  have ever had any access to any credit card information. (When a member joins we simply get an email stating that a new member has joined from the processing company that's all.)

If indeed a fraud has been committed we will work with you to make sure you receive a full refund and to assist with the proper authorities to provide them the information they need to protect you and track down those responsible for the fraud.

Please contact Medsdirect@yahoo.com to begin this process.